FAQs

COVID-19

As we continue to navigate COVID-19 we are committed to making transparent and thoughtful choices grounded in our mission to provide you with healthy food with the highest integrity following food safety standards in Australia. Our dedicated team is taking increased precautions by reinforcing health and hygiene protocols and following guidance from the Australian government. We have made the decision to make Laneway Greens a digital-ordering experience across our restaurants.

With the government’s latest update on COVID-19, we wanted to reassure you that Laneway Greens is classified as Essential Service, and we are committed to looking after our community in these challenging times. At Laneway Green food safety and cleanliness is at the forefront of every decision we make. Your health and wellbeing is paramount to us. Our manufacturers are at the highest global accreditation.

We have:

  • Reinforced the Health minister’s guidelines around regular and thorough hand washing.
  • Implemented additional personal protective equipment for our team assembling the wholefood @homebox.
  • Implemented heightened facility sanitation practices across the business.
  • Implemented an extended sick leave policy for staff so that they are paid if they are unable to attend work.
  • Reinforcing delivery partners to sanitise delivery vehicles after each run.

We will continue to update this page to keep you informed.

LOYALTY APP:

As we have recently closed our Melbourne stores, our Laneway Greens loyalty app is no longer active. If you have points in your account, please email support@lanewaygreens.com.au and we will transfer your points value to a credit for our current online product offering. Please note, 100 points = $1 in value.

PRODUCT 

How long will my meals last for? 

Your meals will last for 7 days fresh and 5 days once opened. For fresh veggies, just treat like you would from the supermarket. Once you open the bag make sure you reseal or place into a Tupperware container for freshness. 

How should I keep my meals fresh? 

You can freeze any of the items. Once you have defrosted the food and heat, eat the food the same day.

What happens if I have food allergies? 

We show all the dietary information on each recipe and highlight specifically for each allergy. 

Does Laneway Greens do vegetarian and vegan options? 

We have vegan and vegetarian options in each box. You can now order our Plant Box which is 100% vegan. Order your Plant Box here.

How do I know which meals are vegetarian and vegan? 

All recipes are clearly labelled so they can be identified easily. 

Where can I find the ingredients for each meal? 

Ingredients for each recipe can be found on each recipe card here

Does Laneway Greens cater for specific dietary requirements? 

Our Melbourne Box has a combination of both vegan and non-vegan options. Our Plant Box is 100% vegan. All recipes are gluten-free currently. To see the nutritional information and ingredients list of each recipe, click here.

Can I recycle my packaging? 

The box that your food arrives in can be recycled. Unfortunately, the vacuum bags are not recyclable, we are working hard to find options to make our food boxes 100% recyclable. We will be rolling out our biodegradable packaging soon. Watch this space.

What is the nutritious value of your food? Where can I find this? 

The nutritional information for each recipe can be found on our website here.

Will I receive exactly what I see in the images? 

You will receive the prepared items and steps to follow along with an email with some basic pantry staples once you’ve placed your order. These items are optional. How it looks will be up to how you assemble and plate the meals. If you think you have smashed it out the park feel free to upload your skills to Instagram and tag us #LWGPLAYTING.

What is the portion size of the meals? 

All portion sizes are between 435g – 705g.

Can I eat these meals if I am pregnant and/or breastfeeding? 

Yes. All our meals are suitable for you.

ORDERING

How do I order?

You can order on the website by clicking on the ‘order now’ button on the homepage. Once you have ordered, you will receive an email with your delivery schedule and a link to your recipes. 

We offer one-off orders or ‘Repeat orders’ so you can subscribe and save. Your subscription gets $20 off every order. You can cancel, pause and restart your subscription at any time. You simply set and forget, making it simple. Please refer to the Terms and Conditions for more information. 

Is there an app for ordering? 

Not yet. We are working on it! Watch this space.

Is there a minimum order? 

The minimum order for our Plant Box or our Melbourne Box is $109 or $149 respectively – this includes free delivery.

Do you offer gift cards or vouchers? 

We do! You can purchase a digital gift card for any Wholefood Box here. Once you’ve purchased the gift card, you will receive an email containing the gift card and voucher number to send to the recipient. 

Can I buy a food box in-store? 

You may not have heard but we have switched up our business model at Laneway Greens and no longer have store fronts - but fear not we are busy working on retail products to go along with E-commerce. If you want to learn a bit more, read our latest CEO update here.

Can I do a ‘repeat’ order? 

Of course. We have just launched 'Subscribe & Save.' You can get a different food box delivered to your door every week, saving money and time. There are no lock-in contracts, you can cancel, pause and restart your subscription at any time.  If you're on a subscription and would like to cancel, pause or change your delivery date, simply log into your account and make any required changes. If you have any issues, send us an email at support@lanewaygreens.com.au. Please refer to the Terms and Conditions for more information. Please note your new cut off times for pausing or cancellation on the terms and conditions. 

Do I need to sign up for a contract? 

You can cancel, pause and restart your subscription at any time. You simply set and forget, making it simple! If you're on a subscription and would like to cancel, pause or change your delivery date, simply log into your account and make any required changes. If you have any issues, send us an email at support@lanewaygreens.com.au. Please refer to the Terms and Conditions for more information. 

When do I need to place my order to get my delivery on time? 

Delivery days are currently Fridays and Saturdays. You must place an order before 8am the previous Monday to receive your order that week. If you have any questions, please send us an email at support@lanewaygreens.com.au. Please refer to the Terms and Conditions for more information. 

PAYMENT

How do I pay? 

You can pay online with your credit or debit card.

Can I use Afterpay? 

Not yet. Watch this space.  

What if my payment is declined? 

Please speak to your provider or alternatively use a different card. If you are a subscribed customer and your payment bounces for that week, we will make contact with you so you don’t miss out on weekly order. Please refer to the Terms and Conditions for more information. 

As a subscribed customer, what day are the funds deducted from my account? 

This is dependent on your allocated delivery date - Either a Friday or a Saturday. If your order is set to arrive on a Friday, you will be charged on a Friday evening. If your order is set to arrive on a Saturday, you will be charged on a Saturday evening. Please note, payments are paid the week prior to receiving your order. If you would like to skip, cancel or pause your order, please do so before payment comes out on the Friday or Saturday evenings. Please refer to the Terms and Conditions for more information. 

SUPPLIERS & MANUFACTURERS

Who are your suppliers & manufacturers? 

We use the highest standard ingredients from accredited farms across Victoria and Australia. Our manufacturers work to the highest standards available in Australia, a standard that is acknowledged globally.

What credibility and standards do your partners have? 

Our logistic partners work to HACCP (CAC/RCP 1-1969 – Rev. 4 – 2003) – Receival, Storage and Distribution of Refrigerated & Frozen products – Including Dry Goods.

Where does your meat come from? 

Our Black Angus beef comes from farms on the border of Victoria and New South Wales. Grass fed and Grass finished. Our antibiotic free, free-range chicken comes from Bendigo. Our fresh salmon comes from Tasmania.

DELIVERY

What delivery service do you use? Is it safe? 

In Victoria we have partnered with HDS Home Delivery Service, who have their own HACCP certificate audited by SGS. They work to Prime Safe accreditations. Their warehouse also has a further processing and packaging licence with Prime Safe. All drivers work to BFM (Basic Fatigue Management) certification and every delivery vehicle is fitted with 'Seeing Eyes' by Guardian.

When will my product be delivered once I’ve placed my order? 

Delivery days are currently Fridays and Saturdays. You must place an order before 8am the previous Monday to receive your order that week. If you have any questions, please send us an email at support@lanewaygreens.com.au

What do I do if my delivery doesn’t come? 

All deliveries are tracked so we will know if your box has not been delivered. We will keep you up to date with any changes taking place. Feel free to email us at support@lanewaygreens.com.au if you have any issues or questions regarding delivery.

What time will my order be delivered? 

Your delivery will come anytime between 8am-8pm.

Do I need to be home to receive my delivery? 

If you are not at home we will leave your box on your doorstep or in the lobby of your building. You will receive an email to let you know when your box has been dropped off.

How much is delivery? 

Delivery is free.

Can I pick my order up from a store? 

You may not have heard but we have switched up our business model at Laneway Greens and no longer have store fronts - but fear not we are busy working on retail products to go along with E-commerce. If you want to learn a bit more, read our latest CEO update here.

How do I recycle my delivery box? 

Remove all the contents of the box and fold the box. Place the box in your recycle bin as you would any other item. Alternatively use the box for another job or task to increase the life cycle of the box before it's recycled. 

I placed my order with the wrong address, what do I do? 

Click on the ‘reply’ button on the confirmation email as quickly as possible with the updated address.

I didn’t receive exactly what I ordered, what do I do? 

Contact support@lanewaygreens.com.au and will figure it out for you!

What happens if I need to cancel my order? 

Once you receive your order confirmation email, you must email us at support@lanewaygreens.com.au asap for us to potentially refund or cancel your order.  If you are a subscribed customer, payments are paid the week prior to receiving your order. If you would like to skip, cancel or pause your order, please do so before payment comes out on the Friday or Saturday evenings. Please refer to the Terms and Conditions for more information.